Ideally 5 years-experience within an IT Service Management and/or Project Management environment
* Formal ITIL Foundation qualification is preferred
* Experienced in delivering presentations and customer facing Service/Project reviews
* Ability to multi-task and work simultaneously on multiple projects
* Ability to work under pressure
* Proficient/Expert level knowledge of MS Office/O365 suite.
* Experience of working with offshore/near shore/remote teams and resources.
* Retaining objectivity and proper understanding of a problem or situation when placed under conditions of stress
* International experience of benefit
* Proficient in the use of automated tools to assist in the project management process by automating mechanical tasks such as scheduling, resource balancing and time recording, e.g. Microsoft Project.